Choosing the right online psychic reading platform can be a daunting task, especially with so many options available. Among the most popular are Keen and Purple Garden, two platforms offering distinct approaches to psychic readings. To help you decide which platform is right for you, this comprehensive comparison covers their features, services, pricing, user experience, psychic quality, and customer support.
Features and Services
Keen
Keen, established over 20 years ago, is one of the most recognized names in the psychic industry. With a vast array of services and features, Keen is designed to cater to users seeking variety and depth. Some of its key features include:
- 20+ Reading Categories
Keen offers exceptional diversity, including traditional services like tarot, astrology, and love readings, as well as unique options like Mayan astrology, aura cleansing, and dream analysis. This wide variety ensures there’s something for everyone. - Screening Process
Keen employs a meticulous screening process to ensure its advisors are skilled and qualified. Every psychic undergoes background checks, skill assessments, and content quality evaluations. - Matching Tool
Keen’s “Get Matched” feature helps users find the right psychic advisor by asking a series of questions, making the platform highly beginner-friendly. - Communication Formats
Users can choose between phone calls and live chat sessions, depending on their preference.
Purple Garden
Purple Garden, founded in 2016, stands out for its focus on simplicity, accessibility, and mobile-friendliness. Key features of Purple Garden include:
- Mobile-First Approach
Unlike Keen, Purple Garden focuses primarily on its app, allowing users to access readings via video, chat, or phone calls. The app’s seamless functionality makes it ideal for on-the-go users. - Reading Categories
Purple Garden provides a variety of services, including tarot, psychic readings, astrology, angel insights, and love readings. While the range isn’t as extensive as Keen’s, it covers the most sought-after categories. - Transparent Reviews
Every psychic’s profile includes customer reviews, ensuring you can make an informed choice based on past client experiences. - Community Features
The “Journeys” section allows users to share their experiences and connect with others, fostering a sense of community.
Verdict
Keen wins in terms of service variety and the inclusion of unique categories. However, Purple Garden’s focus on user accessibility and community-building offers its own strong appeal.
Pricing and Introductory Offers
Keen
Keen’s pricing model is diverse to cater to a wide range of budgets:
- Starting rates are as low as $1.99 per minute, with some elite psychics charging up to $50 per minute.
- Introductory Offer: New users can enjoy their first 5 minutes for $1. Additionally, Keen offers 3 free minutes with new psychics, but users must choose between promotional offers.
- Loyalty Rewards: Keen has a rewards program that allows users to earn points and unlock discounts or freebies.
Purple Garden
Purple Garden is known for its budget-friendly pricing structure:
- Rates range from $0.99 to $17.99 per minute, with most readings costing between $3 and $7 per minute.
- Introductory Offer: New users receive $30 in free credits upon signing up. This is especially appealing for users who want to try the platform without committing financially.
- Purple Garden offers seasonal promotions and credits for referrals, making it a wallet-friendly choice for repeat users.
Verdict
While Keen provides broader pricing options, Purple Garden’s lower average rates and generous $30 sign-up credit make it more affordable for budget-conscious users.
User Experience
Keen
Keen boasts a well-designed website and an intuitive mobile app. Some standout features include:
- Psychic Matching Tool: Helps reduce decision fatigue by recommending advisors tailored to your needs.
- Detailed Psychic Profiles: Users can read in-depth bios, including specialties, pricing, and user ratings.
- Flexible Booking: Users can schedule sessions in advance or access advisors instantly.
However, the platform’s focus on phone and chat readings means it lacks the video reading option that some users prefer.
Purple Garden
Designed with a mobile-first approach, Purple Garden delivers a smooth, user-friendly experience, especially on mobile devices. Key aspects include:
- Versatile Communication Options: Offers chat, video, and voice call readings, giving users more flexibility.
- Transparency: Psychic profiles and reviews are straightforward and easy to evaluate.
- App Focus: The mobile app is well-optimized, featuring push notifications, reminders, and a community-driven “Journeys” feature.
On the downside, Purple Garden is less robust on desktop, with limited features compared to its app.
Verdict
Keen offers a more traditional experience with its matching tool and desktop-friendly design. However, Purple Garden’s mobile-first approach and personalized features make it better suited for users who value flexibility and real-time access.
Psychic Quality and Screening
Keen
Keen claims to have a stringent psychic screening process, including:
- Skill assessment tests and background checks for all advisors.
- Transparency through customer reviews and ratings.
Despite their efforts, some users have expressed concerns about the consistency of Keen’s psychics due to its vast pool of advisors.
Purple Garden
While Purple Garden doesn’t detail its screening process, the platform compensates with:
- A transparent review system showcasing both positive and negative feedback.
- Profiles featuring the number of readings completed and user ratings, which help users identify reliable psychics.
Verdict
Keen’s thorough vetting process might appeal to users seeking highly qualified psychics. However, Purple Garden’s open review system ensures transparency and reliability.
Customer Support and Satisfaction
Keen
Keen excels in customer support by offering multiple channels:
- Satisfaction Guarantee: Users can request refunds (up to $25) if unsatisfied with a reading, provided they file a claim within 72 hours.
- Support is available via phone and an online form, though response times can vary.
- Extensive FAQ resources are available for troubleshooting.
Purple Garden
Purple Garden provides solid customer support, though it’s slightly more limited:
- Support is primarily offered through an online form, with responses within one business day.
- Its focus on transparency reduces the likelihood of complaints, as users can thoroughly vet psychics beforehand.
- Refunds are not cash-based but issued as credits for future sessions.
Verdict
Keen has a slight advantage due to its satisfaction guarantee and multiple support options, though Purple Garden’s focus on transparency helps mitigate customer issues.
Key Advantages and Drawbacks
Keen Pros:
- Wide range of services and reading categories.
- Strong vetting process for psychics.
- Introductory offers and rewards program.
- Satisfaction guarantee for peace of mind.
Keen Cons:
- Higher rates for top-tier psychics.
- Limited to phone and chat readings.
Purple Garden Pros:
- Affordable rates with generous sign-up credits.
- Mobile-friendly app with versatile communication options.
- Transparent review system for psychics.
- Community-building features like “Journeys.”
Purple Garden Cons:
- Limited reading categories compared to Keen.
- Lacks detailed information on psychic screening.
Final Verdict
- Choose Keen if: You value variety in services, prefer phone or chat readings, and need the security of a satisfaction guarantee.
- Choose Purple Garden if: You’re looking for budget-friendly options, mobile convenience, and transparent user reviews.
Both platforms excel in their respective areas. Keen is a better choice for users seeking deep variety and stringent quality control, while Purple Garden is ideal for those prioritizing affordability and flexibility.
FAQs
Which platform offers better pricing?
Purple Garden generally offers more affordable rates, with readings starting at $0.99 per minute compared to Keen’s $1.99.
Can I get video readings on these platforms?
Purple Garden offers video readings in addition to chat and phone options, while Keen only supports chat and phone.
Is there a satisfaction guarantee?
Yes, Keen provides a satisfaction guarantee with refund credits up to $25. Purple Garden does not offer refunds but provides credits for future sessions.
Which platform is better for beginners?
Keen’s psychic matching tool and robust resources make it more beginner-friendly. However, Purple Garden’s intuitive mobile app is equally accessible.
How do I choose the right psychic?
Both platforms feature detailed profiles and reviews to help you select a psychic. Keen also offers a Get Matched tool to simplify the process. On Purple Garden, user reviews and chat options provide real-time insights into each advisor’s skills.